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Who we are
In short: RG MacGregor Limited is responsible for your information.
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RG MacGregor Limited is a roofing and construction company registered in Scotland (company number SC734859). We are the data controller for the personal information described in this policy.
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Address: Unit 46, Dalsetter Business Centre, Glasgow G15 8TE
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Email: info@rgmacgregor.co.uk
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Phone: 0758 412 5298
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Company number: SC734859
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What information we collect
In short: the information you give us, plus some technical data collected automatically when you visit our website.
Information you give us
When you use our enquiry form, call or email us, we may collect:
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Your name
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Your email address and phone number
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Your postcode and property address
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Details of the work, such as building type, what you have noticed, and any access constraints
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Photos you send us of your property
Information from surveys and projects
If we survey your property or carry out work, we may also keep:
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Survey notes, measurements and photographs of the property
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Quotations, invoices and payment records
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Access arrangements and correspondence about the job
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Details needed to register your workmanship guarantee
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Contact details for your property factor, architect or other representative, if they deal with us on your behalf
Information collected automatically
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When you visit our website, our website platform (Wix) automatically collects limited technical information, such as your IP address, browser and device type, the pages you view and when you visit. This keeps the site secure and working properly.
Sensitive information
We do not collect sensitive information, such as health details or political opinions. Please do not include it in your enquiry.
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How we use your information
In short: to deal with your enquiry, deliver the work, and run our business properly.
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We use your information to:
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Respond to your enquiry and arrange a survey
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Prepare and send your quotation
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Plan and carry out the work, including access and scheduling
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Invoice you and keep financial records
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Register and manage your workmanship guarantee
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Apply for consents where needed, for example on listed buildings or in conservation areas
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Follow up on a quotation or ask for feedback after a job
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Keep our website secure and understand how it is used
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Meet our legal, tax, health and safety, and insurance obligations
Only with your permission, we may:
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Photograph completed work for our website and social media, without showing your address or anything that identifies you
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Publish your review, using your initials and role unless you agree otherwise
We will only send you marketing if you have asked us to, and you can opt out at any time.
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Our legal reasons for using it
In short: we only use your information when UK data protection law allows it.
Legal basis
Contact
Legitimate interests
Legal obligation
Consent
When we rely on it
Preparing a quotation at your request, carrying out the work, invoicing, guarantees
Responding to general enquiries, following up quotations, keeping job records, keeping the website secure
Keeping tax and accounting records, health and safety records, responding to lawful requests
Non-essential cookies, publishing photos or reviews, any marketing
Where we rely on consent, you can withdraw it at any time. This does not affect anything we did before you withdrew it.
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Who we share it with
In short: only with those who help us run the business or deliver your project. We never sell your information.
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Website and IT providers, including Wix, which hosts our website and receives enquiry form submissions, and our email provider
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Our guarantee provider and insurers, to register your guarantee or handle a claim
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Subcontractors and suppliers, such as scaffolders, when they need details to do their part of the job
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Professional advisers, such as our accountants and solicitors
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Local authorities and Historic Environment Scotland, when your project needs consents or a building warrant
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HMRC, regulators or the police, where the law requires it
Anyone working on our behalf must keep your information secure and use it only for the purpose we give them.
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If our business is sold or restructured, your information may pass to the new owner, who must use it in line with this policy.
policies
RG MacGregor Privacy Policy
Last updated: 5 October 2026
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About this policy
This policy explains how RG MacGregor Limited ("we", "us", "our") collects, uses and protects your personal information when you visit our website, request a survey, or work with us on a roofing project.
If you have any questions, contact us at info@rgmacgregor.co.uk or 0758 412 5298.
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Key points
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What we collect: the details you give us when you enquire, such as your name, contact details, postcode and a description of the work, plus basic technical data from your visit.
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Why we collect it: to respond to your enquiry, survey and quote for the work, carry it out, and meet our legal obligations.
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Sensitive information: we do not collect it.
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Selling your data: we never sell your information.
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Sharing: only with those who help us deliver the work, such as our website host, accountants and guarantee provider.
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Your rights: you can ask to see, correct or delete your information at any time.
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Complaints: contact us first. If you are not happy with our response, you can complain to the Information Commissioner's Office (ICO).
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Cookies
In short: we use essential cookies to run the website, and other cookies only if you agree.
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Cookies are small files stored on your device when you visit a website. Our website platform, Wix, uses essential cookies to keep the site secure and working. These do not need your consent.
We only use analytics or marketing cookies if you accept them in our cookie banner. You can change your choice at any time, or block cookies in your browser settings. Blocking essential cookies may stop parts of the site working.
Links to our social media pages take you to sites with their own privacy and cookie policies. Any content we embed from those platforms may also set their cookies.
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International transfers
In short: some of our providers may store information outside the UK, with safeguards in place.
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Some of our service providers, including Wix, may store or process your information outside the UK. Where this happens, it is protected by UK adequacy regulations or approved safeguards, such as the UK International Data Transfer Agreement.
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How long we keep it
In short: only as long as we need it.
Information
Enquiries that do not go ahead
Customer, survey and job records
Invoices and financial records
Website technical data
How long we keep it
12 months from our last contact
6 years after the job ends, or until your guarantee ends if later
6 years after the end of the financial year they relate to
In line with your cookie choices and Wix's own retention periods
After that, we securely delete or anonymise it.
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How we keep it safe
In short: we take sensible steps to protect your information.
We use secure systems, limit access to staff who need it, and require our providers to protect it too. Our website uses an encrypted (HTTPS) connection.
No system is completely secure. If a data breach puts your information at risk, we will tell you and the ICO where the law requires it.
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Your rights
In short: you have rights over your information, and using them is free.
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Under UK data protection law, you can ask us to:
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Give you a copy of the information we hold about you
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Correct anything that is wrong or incomplete
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Delete your information
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Restrict how we use it
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Stop using it, where we rely on legitimate interests
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Transfer it to you or another organisation in a usable format
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Stop using it for marketing, at any time
To make a request, contact us using the details in section 13. We will reply within one month. Complex requests can take up to two months longer, and we will tell you if so. We may ask you to confirm your identity first.
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Some rights depend on the situation. For example, we cannot delete invoices we must keep by law.
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Complaints
In short: talk to us first. You can also contact the ICO.
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If you are unhappy with how we have handled your information, email info@rgmacgregor.co.uk with the subject "Data protection complaint". We will acknowledge it within 30 days, look into it, and tell you the outcome without undue delay.
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If you are still not satisfied, you can complain to the Information Commissioner's Office:
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Website: ico.org.uk/make-a-complaint
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Phone: 0303 123 1113
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Updates to this policy
In short: we update this policy when things change.
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The latest version will always be on this page, with the date it was last updated at the bottom. If we make a significant change, we will make it clear on our website.
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Contact us
For any questions about this policy or your information:
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Company: RG MacGregor Limited
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Address: Unit 46, Dalsetter Business Centre, Glasgow G15 8TE
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Email: info@rgmacgregor.co.uk
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Phone: 0758 412 5298
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Hours: Monday to Friday, 8am to 5pm